Shipping

Last updated: 17 October 2026

This page explains where we deliver, what shipping costs, and when your Dusklia order arrives.

Where we ship

We currently deliver to three countries:

• United States
• Canada
• Australia

If you are somewhere else, email us at hello@getdusklia.com and we will let you know if we can arrange it.

Shipping cost

The 2-pack ships free. If you order a single lamp, a flat shipping fee applies, and it is shown at checkout before you pay.

Processing time

Orders are packed and dispatched by our fulfillment partner within one business day, Monday to Friday. Orders placed on a weekend or public holiday are processed on the next business day.

Delivery estimates

Those times are the carrier's estimates, not a guarantee. December is the busiest month of the year for every postal network, so please allow extra time.

Christmas cut-off

To give your order the best chance of arriving before Christmas, please order by December 10. Orders placed after that date may still arrive in time, but we cannot promise it.

Tracking

When your order leaves the fulfillment partner we email you a tracking link. If tracking has not arrived within two business days of ordering, check your spam folder first, then email us and we will look it up.

Duties and import taxes

Orders to Canada and Australia may be subject to import duties, taxes or customs handling fees charged by the carrier on delivery. These are set by your country, not by us, and are the recipient's responsibility. Orders within the United States are not subject to import charges.

Wrong or incomplete address

Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange redelivery. A second shipping charge may apply in that case.

Lost, delayed or damaged parcels

If tracking has not moved for five business days, or your parcel arrives damaged, email us at hello@getdusklia.com with your order number. We will open a claim with the carrier and either send a replacement or refund you in full, whichever you prefer. You do not need to chase the carrier yourself.

Questions

Email hello@getdusklia.com and we will reply within one business day.