Returns and refunds

Last updated: 17 October 2026

We want you to be happy with your Dusklia lamp. If it is not right, you can send it back.

Your 30-day window

You have 30 days from the date of delivery to request a return. Requests made after that window cannot be accepted, except where the item is faulty.

Condition of the item

To be eligible for a refund, the lamp must be unused, undamaged and returned in its original box with everything that came with it, including the gift bag and the quick-start card. If you have simply changed your mind, please do not plug the lamp in, so that it stays in resalable condition.

How to start a return

• Email hello@getdusklia.com with your order number and the reason for the return.
• We reply within one business day with the return address and instructions.
• Pack the lamp back in its box and post it to the address we give you.

Please do not send anything back before contacting us, because returns sent without a reference number cannot be matched to your order.

Who pays return postage

If the lamp is faulty, damaged on arrival, or we sent the wrong item, we cover the return postage and refund you in full. If you are returning it because you changed your mind, you pay the return postage, and we refund the price you paid for the lamp.

For returns from Canada or Australia, return postage is also at your cost when you have changed your mind. If the lamp is faulty, email us first — we may be able to resolve it without a return, which saves you the trip to the post office.

Refund timing

Once your return arrives and we have checked it, we issue the refund within 3 business days. Refunds go back to the payment method you used at checkout, through PayPal. Your bank or card issuer may take a further 5 to 10 business days to show the money on your statement. We will email you when the refund is issued.

Faulty or damaged on arrival

If your lamp arrives damaged, or stops working within 30 days of delivery, email us a photo or a short video and we will send a replacement or refund you in full. You do not need to return the faulty item in most cases.

Christmas gifts

If you bought a Dusklia lamp as a gift and gave it away, the 30-day window still starts from the date of delivery to you. If you need a little longer because the gift was opened later in December, email us and we will do our best to help. Refunds for gifts are always issued to the person who paid.

What we cannot refund

We cannot accept returns for lamps that have been used, modified, or damaged after delivery, and we cannot refund an order that is returned to us without a return reference number.

Questions

Email hello@getdusklia.com and a person will reply within one business day.